Terms and Conditions

Kerstin Graebner Coaching & Consulting
Am Herrengarten 3
91336 Heroldsbach
Germany

VAT ID DE284710215
contact@kerstin-graebner.de

Version: 3 August 2026

This is a translation. In case of discrepancies, the German version prevails.

1 Scope and contracting party

  1. These Terms and Conditions apply to all coaching and consulting services provided by Kerstin Graebner Coaching & Consulting, Heroldsbach, Germany ("Coach").

  2. They apply to private individuals ("Client") as well as to companies and organisations commissioning coaching for their staff ("Sponsor"). Section 15 additionally applies to sponsored engagements.

  3. Services delivered and invoiced through Parinama Inspired Living Pvt. Ltd. (India) are not governed by these Terms but by that entity's terms under Indian law.

  4. Deviating agreements are binding only if confirmed by the Coach in text form. Conflicting terms of the Sponsor do not become part of the contract.

  5. These Terms apply to contracts concluded from 3 August 2026. Agreements concluded earlier remain governed by the terms agreed at the time until they end.

2 Nature of the services

  1. The Coach provides coaching and consulting services. Contracts are service contracts. What is owed is the diligent delivery of the agreed service, not a particular outcome and in particular no commercial result.

  2. The Coach does not provide legal, tax or medical advice.

  3. The Coach may involve qualified third parties. The confidentiality obligations under section 10 apply to them accordingly.

3 Formation of the contract

  1. Offers are non-binding.

  2. A contract is formed once both parties have accepted the coaching or framework agreement in text form or by electronic signature. Completing an online form alone does not create a contract.

4 Framework agreement and term

  1. Work with private clients is generally based on a framework agreement with a term of twelve months from signature.

  2. The framework agreement creates no minimum purchase obligation and no recurring payment obligation. It sets the terms on which individual sessions may be booked.

  3. The framework agreement expires automatically after twelve months. It does not renew tacitly and requires no cancellation. Continuation requires a new agreement.

  4. Either party may end the framework agreement at any time in text form. Sessions already booked and paid for are either delivered or refunded.

  5. The Coach may additionally end the working relationship where a relationship of trust is no longer possible, or where it becomes apparent that coaching is not the appropriate format. In that case the Coach will point to other suitable forms of support.

  6. After termination, access to the client dashboard remains available for 30 days so that materials can be saved. Access is then deactivated. The obligations under sections 10 and 12 continue indefinitely.

5 Appointments, duration and booking

  1. Sessions are arranged through the booking system provided by the Coach. Available session lengths and prices follow the current price list published on the website.

  2. Clients choose their rhythm and session length freely within the framework agreement. Changing either requires no new agreement.

  3. Sessions booked and paid for are binding. A complimentary introductory conversation, where offered, is non-binding and may be cancelled at any time.

  4. Sessions take place online unless otherwise agreed.

6 Prices and payment

  1. The price list published at the time of booking applies. All prices quoted to consumers include statutory VAT.

  2. Payment at booking (standard). Each session is paid at the time of booking. The appointment is confirmed once payment is received. Once a month the Coach provides a collective receipt in the client dashboard.

  3. Advance payment (on request). On request, a predetermined number of sessions of a given length may be invoiced in advance. Invoices are payable within 14 days without deduction.

  4. Credit balances. Any credit remaining from advance payment does not expire. It is carried into a subsequent framework agreement. If the working relationship ends definitively and a carry-over is no longer possible, the credit is refunded.

  5. Withholding payment or offsetting is permitted only where the counterclaim is undisputed or has been established by a final court decision.

  6. Price changes apply only to future bookings and do not affect sessions already paid for.

7 Rescheduling and cancellation by the Client

  1. Up to 24 hours before the start, an appointment may be rescheduled or cancelled free of charge. When rescheduling, any amount already paid is applied to the new appointment; on cancellation it is refunded.

  2. For cancellation, rescheduling or non-attendance within 24 hours of the start, the full fee is due, as the time was reserved and cannot be reallocated at such short notice.

  3. In cases of hardship the Coach may depart from paragraph 2 at her discretion. There is no entitlement to this.

8 Cancellation by the Coach

  1. In cases of illness, force majeure or comparable impediments, the Coach may reschedule appointments, informing the Client without delay and offering a replacement.

  2. If no replacement appointment is agreed, any amount already paid is refunded.

9 Client cooperation

  1. Coaching rests on cooperation, voluntariness and personal responsibility. The work of change is done by the Client.

  2. Participation requires psychological and physical resilience adequate to the format. Clients inform the Coach of circumstances that might preclude participation.

  3. The Coach works on the basis of information provided by the Client, who is responsible for its accuracy and completeness.

10 Confidentiality

  1. The Coach treats all personal, operational and business matters disclosed during the work as confidential. This obligation continues after the work ends.

  2. Documents provided are stored carefully and protected from access by third parties.

  3. Disclosure occurs only where the Coach is legally obliged to disclose, or where it is necessary to avert a serious risk to the life or health of the Client or others.

  4. The Coach works in accordance with the ethical guidelines of the International Coaching Federation (ICF).

11 Data protection and use of AI-assisted tools

  1. Processing of personal data is governed by the privacy policy on the Coach's website.

  2. Coaching is a human, relational process. For administrative and organisational tasks, such as producing session summaries, the Coach may use AI-assisted tools.

  3. Without explicit consent, no recording, no transcription and no AI-assisted processing of session content takes place.

  4. The consent form describing each processing step is available in the client dashboard, where the current state of consent can be viewed at any time. Consent is voluntary, may be given in part, and may be changed or withdrawn at any time without giving reasons and without disadvantage.

12 Copyright and use of materials

  1. All materials, concepts, assessments, reports and resources provided by the Coach are protected by copyright and remain her intellectual property. They are included in the agreed fee unless otherwise stated.

  2. Clients may use the materials for their own personal and professional purposes.

  3. Without the Coach's prior written consent, the materials may not be reproduced, published or made available to third parties, including in part.

  4. The materials may not be used, directly or indirectly and including through any technology such as artificial intelligence, to create derivative materials, tools or content, or to develop, replicate or enhance another coaching, consulting or training practice, methodology, assessment, product or service.

  5. These obligations continue indefinitely after the work ends.

13 Liability

  1. The Coach is liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health.

  2. In cases of ordinary negligence, the Coach is liable only for breach of a material contractual obligation, the fulfilment of which is essential to the proper performance of the contract and on which the Client may reasonably rely. In such cases liability is limited to foreseeable damage typical of this type of contract.

  3. Liability is otherwise excluded.

  4. These limitations also apply in favour of the Coach's agents and subcontractors.

  5. Clients are responsible for their own decisions and actions during and outside sessions.

  6. For team coaching, seminars and workshops, the Sponsor is the host. Participants are not insured through the Coach.

14 Distinction from psychotherapy

  1. Coaching is not psychotherapy and does not replace it. It serves personal and professional development, not the treatment of mental illness.

  2. Where indications of a need for therapeutic or medical treatment arise, the Coach will say so and recommend consulting appropriate professionals.

15 Sponsored engagements with companies and organisations

  1. Where an organisation commissions coaching for a leader or employee, a three-way relationship arises between Coach, Sponsor and the person being coached.

  2. The Sponsor owes the fee. The person being coached is the Client for the purposes of these Terms.

  3. Scope, duration, number of sessions and fee follow from the individual agreement or the underlying proposal.

  4. Voluntariness. Before the engagement begins, a complimentary chemistry conversation takes place between Coach and the person being coached. The coaching starts only if that person agrees. A decision not to proceed requires no explanation to the Sponsor.

  5. Confidentiality towards the Sponsor. Session content is not disclosed to the Sponsor. Feedback to the Sponsor is limited to the agreed level of themes and progress and is given with the knowledge of the person being coached, normally within joint three-way conversations.

  6. If the Sponsor ends the engagement early, services already delivered are invoiced. Section 7 applies accordingly to individual appointments. The Coach may likewise end an engagement for the reasons set out in section 4 (5), invoicing services delivered up to that point.

  7. The consumer protection provisions of these Terms, including section 16, do not apply to companies and organisations.

  8. Incidental costs. For in-person appointments, workshops and on-site events, travel, accommodation and other incidental costs may be charged separately and within reason by prior arrangement.

16 Right of withdrawal for consumers

  1. Consumers entering contracts concluded exclusively by means of distance communication have a right of withdrawal of fourteen days from conclusion of the contract.

  2. The full withdrawal notice and the model withdrawal form are available at www.home-within.com/widerruf. Both are additionally provided in text form by email together with the framework agreement.

  3. In the case of a contract for the provision of services, the right of withdrawal expires once the service has been fully performed, provided performance began only after the Client gave express consent and simultaneously acknowledged that the right of withdrawal would lapse upon full performance.

  4. Where the Client requested that the service begin during the withdrawal period, the Client owes proportionate compensation for services delivered up to the point of withdrawal.

17 Statement on cults

The Coach declares that she does not work according to the technology of L. Ron Hubbard, has not been trained in it, and does not attend and has not attended related courses or seminars. Sectarian practices of any kind are rejected.

18 Final provisions

  1. Should individual provisions be or become invalid, the validity of the remaining provisions is unaffected.

  2. These Terms exist in German and English. In case of discrepancies, the German version prevails.

  3. The place of performance is Heroldsbach. German law applies. Mandatory consumer protection provisions of the Client's country of residence remain unaffected.

  4. Insofar as legally permissible, the place of jurisdiction is Amtsgericht Forchheim.

  5. Dispute resolution. In case of disagreement the parties will first seek a direct conversation. Where that does not resolve matters, the Coach proposes mediation as the next step. The costs of mediation are shared unless otherwise agreed. The Coach is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act.

Kerstin Graebner, Heroldsbach, 3 August 2026